More Than Meals: MOW Delivers Preparedness, Response Help

This student-authored post is published by CPR in partnership with Medill News Service and the Northwestern University Medill School of Journalism, Media, Integrated Marketing Communications. The views and opinions expressed in this article are the author’s own and do not necessarily reflect the views, policies, or positions of CPR or CDC.

One sizzling day this summer, Mo Perry made what she thought would be a routine visit to her Meals on Wheels (MOW) client, Alvin.

Perry didn’t expect to find Alvin looking disoriented and his residence overheated. Alvin’s air conditioner was broken. And his visual impairment had made it difficult for him to call for help.

“In Alvin’s case, he’s really isolated,” Perry said. “If we hadn’t stopped by, it could have been a bad situation.”

Perry’s story is an example of how MOW volunteers deliver on the organization’s More Than a Meal motto. Food deliveries double as welfare checks.

Checking on older adults during emergencies is important because they are disproportionately affected by extreme weather, said Dr. Christine Kistler, a professor of geriatric medicine at the University of North Carolina.

“Older adults tend to be the population that dies during snowstorms, heat waves, and natural disasters because they have less physiological reserve,” Kistler said. She explained that in addition to differences in their physiology, older adults are generally less aware of when they’re overheating or freezing and should seek out a supportive environment. Sometimes, they don’t know where to turn.

If a client doesn’t answer the door, MOW drivers follow an established protocol. First, they try to contact the client and then the client’s emergency contacts. If all else fails, they call first responders. “We don’t quit for the day until we know they are okay,” said Natalie Huggins, a MOW volunteer coordinator based in Richland, Washington.

Volunteers also use their visits with clients to help them prepare for and respond to emergencies. MOW chapters in the Pacific Northwest delivered fans during this summer’s extreme heat.

In Lee County, Florida, it’s not winter storms but hurricanes that worry MOW administrators. Rebecca Busby, Food Programs Manager at MOW of Lee County, said her chapter provided clients with shelf-stable food ahead of Hurricane Elsa in July 2021.

Older adults can face barriers to accessing emergency supplies on their own. Many older adults have mobility disabilities that make it difficult for them to run essential errands.

Older adults might not have the financial means to pay for unanticipated expenses, according to Janaira Quigley, a former program manager at MOW in San Diego. When clients are struggling to cover their living costs on a fixed income, emergency supplies can be a low priority. “Emergency preparedness, that’s way down on the list,” Quigley said. “They’re just trying to make ends meet.”

In addition to supplies, MOW volunteers their clients stay informed.

In Florida, volunteers ensured that their clients stayed up to date as Hurricane Elsa approached. Meals came with a flyer with information on what they need to prepare for, what they can do with their pets, and what they need to have on hand, said Rebecca Busby.

Information about COVID-19, including tips on how older adults can stay safe, was distributed nationally, according to Carter Florence, Senior Director of Strategy and Impact at MOW America.

“I think for seniors, information is important. They don’t hop online, and they don’t get text messages,” said Sarah Hall, Development Director of MOW in Spokane, Washington. “A big barrier is making sure that people stay in contact and not just assume that they know what’s going on.”

MOW is also an important source of information for first responders. Chapters in Florida help responders to identify people who are at increased risk of injury and death during emergencies like hurricanes.

As for Mo Perry in Minnesota, the experience of working with clients like Alvin proves the importance of community connections to building resilience. “I think of it sort of like roots underground that intermingle and hold the trees in place when the storms come,” she said.


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